Our privacy policy
The Natural Business Network (“NBN”) honours the rights of its members, employees and other users’ including website visitors’ right to privacy and data protection. NBN is fully committed to complying with the provisions of all applicable Data Protection legislation and regulations such as Data Protection Act and EU GDPR.
This Privacy Policy (“Policy”) describes how NBN collects, uses, shares, and retains personally identifiable information provided by users of this website. The Policy is effective as of 18th October 2020. The policy will be continuously assessed against new technologies, business practices, regulatory changes and the evolving needs of NBN and the membership services provided by NBN.
Data Controller
The data controller for all personal data collected via this website is The Natural Business Network with its registered office at 18 Newtown Close, Andover, Hampshire, SP10 3AU. This means that we are responsible for deciding what data we collect and how we hold and use your personal data. We will implement appropriate data security measures for protecting the data from unauthorised access and loss, as laid out in the Security section of this Policy.
Data Collection
NBN collects and maintains a variety of personally identifiable information, including names, email addresses, phone numbers, payment information, social media profiles, business addresses, demographic information such as industry sector of the business. NBN collects information directly from individuals or from the parent companies of the individuals. The information could be collected through e-mails, phone calls, online registration forms, event registration forms and face to face meetings. NBN does not collect personal data about individuals except when there is a legitimate business requirement or when such information is provided on a voluntary basis.
Users should also be aware that non-personal information and data may be automatically collected through the standard operation of NBN’s web servers, and by the use of cookies technology and/or Internet Protocol (“IP”) address tracking. Non-personal identification information might include the browser used by you, the type of computer, the operating systems, the Internet service providers, and other similar information. NBN’s web server also automatically gathers information about the top viewed and visited pages and links on our website, top entry and exit points, time spent on pages, top downloads, top keywords used offsite to lead customers to our website, your internet protocol (IP) address, information collected via cookies, the areas you visit on the website, the links you may select from within the website to other external websites and device event information such as system activity, crashes, hardware settings, browser type etc. Most browsers are set to accept cookies. You can set your browser to refuse cookies, or to alert you when cookies are being sent; however, if you disable cookies, the full functionality of NBN’s websites may not be available to you. The information thus collected enables us to develop and customise our services better to meet your needs and preferences, and to bring to your attention to member services, events, and networking opportunities.
Purpose of Processing
The personal data collected is used by NBN to give you information relating to NBN Membership and NBN’s website.
If you or your parent company are a current member of NBN, opting out of promotional emails will not stop all communication from us. By becoming a member of NBN, you and your company are signing you up to receive certain information related to NBN.
Data Retention
The personal data collected is stored in NBN’s CRM system and other appropriate data management systems, both paper based and electronic. Personally identifiable information will not be disclosed to any third party except if permission has first been obtained from the users. The data will not be transferred to any agency located outside the EU. At regular intervals, we will:
- review the length of time we keep your personal data for
- consider the purpose or purposes for which we hold your personal data for in deciding whether (and for how long) to retain it
- securely delete information that is no longer needed for that purpose or those purposes
- update, archive or securely delete information if it goes out of date.
Security
NBN uses reasonable measures to safeguard personally identifiable information. The implemented measures will be appropriate to the type of information maintained and compliance with all relevant legislation governing protection of personal information. Measures are implemented to preserve the confidentiality, integrity and availability of the personal information. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to only those employees who have a legitimate business need to have access to that data. The employees will process your personal data in accordance with our instructions. They will be subject to a duty of confidentiality and due care with respect to handling the personal data. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. NBN’s employees are trained on data security and information protection. The NBN website uses Secure Socket Layer (“SSL”) encryption technology to enhance data privacy and help prevent loss, misuse, or alteration of the information collected and retained by them.
Links to Third-Party Sites
Where appropriate and only for the legitimate business needs of NBN and its members, NBN may provide links to third-party websites. These links are provided as a service to website users. The linked third-party websites are operated by independent entities that have their own privacy policies. This Privacy Policy does not apply to such other websites or to the use that those entities make of your information. NBN has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of your information.
Opt-Out
NBN is a membership organisation and for its legitimate business interests, must maintain contact information on its members and the wider business community to communicate information on membership and events, and any other NBN products or services. NBN may also send promotional material promoting its events, membership services, business support services and other relevant offerings.
If you do not wish to receive marketing material, you may opt-out. Every marketing e-mail will include an ‘unsubscribe’ link at the bottom. You may also notify NBN in writing as set out below.
Social media
We may use third-party provided tools such as Hootsuite or Buffer to manage our social media interactions. If you send us a private or direct message via social media the message may be stored by Hootsuite. Like other personal data, these direct messages will not be shared with any other organisations.
Access, Review and Correction
The General Data Protection Regulations gives you the right to access your personal data held by us (“subject access request”). If you have an established business relationship with NBN, you may request from us a list of the categories of personal information held about you. Subject access requests must be made in writing to the details below. We will endeavour to respond to the request within a reasonable period and in any event within one month as required by the relevant provisions in the GDPR.
It is important that the personal data we hold about you is accurate and current. We will take all reasonable measures to ensure that the personal data we hold about you is accurate. We have also implemented procedures to enable you to review and correct your personal information, should there be any changes to your circumstances or errors in the gathered data. When you make a request to access or review the personal data we hold about you, we will request you to verify your identity before the request can be fulfilled.
Privacy Rights
In addition to the rights of access, review and correction, you have the right to object to your personal data being processed for any particular purpose, or to request that we stop using your information. If you wish to exercise these rights, please e-mail naturalbusinessnetwork@gmail.com or send a letter marked “Data Protection” to NBN’s offices at 18 Newtown Close, Andover Hampshire, SP10 3AU.
If you have further concerns about how we use your personal data, you also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the data protection authority for the UK. Please visit https://ico.org.uk/ for more details on your data protection rights and how to contact them.
This privacy policy was last updated on 18th October 2020.